Privacy Policy

Soft.Hosting ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose personal information when you use our website and Services.

1. Information We Collect

We collect information you provide directly and data collected automatically:

• Account & Contact Data: name, email, billing address, phone number, company name, payment details.
• Service Data: server configuration, IP addresses, DNS records, usage metrics, and logs necessary to provide and support the Service.
• Payment Data: processed by our third-party payment processors; we do not store full payment card numbers on our servers unless explicitly stated.
• Usage & Technical Data: usage logs, IP addresses, browser and device information, cookies, and analytics data.

2. How We Use Your Information

• To provide, maintain, and improve our Services.
• To bill you and process payments.
• To communicate about your account and provide support.
• For security, fraud prevention, and legal compliance.
• To analyze usage and trends to improve the platform.

3. Legal Bases for Processing (GDPR)

If you are in the EU/EEA, our legal bases include: performance of a contract, compliance with legal obligations, legitimate interests (e.g., security, fraud detection), and your consent where required (e.g., marketing communications).

4. Cookies & Tracking

We use cookies and similar technologies to operate the Service, remember your preferences, and provide analytics. You can manage cookie preferences in your browser. For detailed cookie lists, refer to the cookie policy section in your account dashboard.

5. Sharing & Third Parties

We may share personal data with:

• Service providers (payment processors, email providers, analytics vendors).
• Affiliates and subsidiaries when necessary to provide the Service.
• Law enforcement or to comply with legal obligations.

6. International Transfers

Your data may be processed in countries outside your jurisdiction. We will protect transfers with appropriate safeguards such as standard contractual clauses where required.

7. Data Retention

We retain personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type—contact and billing records are typically retained for accounting and tax obligations.

8. Your Rights

Subject to local law, you may have the right to access, correct, port, or delete your personal data. You may also object to processing or request restriction. To exercise your rights, contact us at contact@soft.hosting. We will respond within applicable legal timeframes.

9. Security

We implement reasonable administrative and technical safeguards to protect personal data. However, no system is completely secure. If a data breach occurs, we will follow applicable breach notification laws and notify affected users as required.

10. Data of Minors

Our Services are not directed to children under 16 (or a different age where required by local law). We do not knowingly collect personal information from minors. If we learn that we have collected such data, we will take steps to delete it.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the new effective date at the top of the policy. Continued use after updates constitutes acceptance.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact: contact@soft.hosting.